REFUND AND RETURN POLICY

•      Kindly note that we are unable to accept returns or exchanges if you simply dislike the product, find minor flaws, have issues with the packaging, notice slight colour differences, or experience minor size variations. We encourage you to carefully review the available pictures, descriptions, benefits, ingredients, and size chart before purchasing, as we cannot accept returns or exchanges based solely on such issues.
•      Astroupaaye is not responsible for any damage after the delivery of the products. An unboxing video is mandatory with the original packaging in case of claims on missing items/leakage/breakage or damage/incorrect product.
•      Refunds or replacements, subject to company approval, will only be processed for items that are out of stock, damaged, missing, or incorrectly received.
•      If you do not receive the ordered shipment within 15 days of order placement, you may claim a refund for the order amount paid.
•      Damages due to neglect, improper usage, or wrong application will not be covered under this policy. This also does not cover repercussions arising out of specific sensitivities towards a product/ingredient; you are advised to do patch tests as cautioned in every product.
•      In case of a refund to be claimed, contact our customer care at startuponline059@gmail.com com with the necessary images and videos related to your claim.
•      If a package is tampered with, damaged, or defective, refuse to accept it from the delivery partner on the spot.
•      If your order is marked as delivered but you have not received it within 48 hours, please contact our customer care team. Kindly note that we are unable to process refunds after this period.
•      The amount of refund does not include the delivery charge as they are non-refundable by delivery partners.
•      The amount of refund does not include the discount availed during the order placement.
•      A claim of refund should be made within 24 hours of order delivery with the aforementioned details.
•      If accepted, refunds will be processed to the original payment method within 15 days of cancellation approval.
•     Astroupaaye do not ask for extra charges for prepaid orders at the time of delivery. Cases of extra payment requests by the delivery person should be raised with the shipment company by the customer. Astroupaaye cannot be held liable for refunds in such cases.
•      No one can counterfeit or claim any refund on the purchase of any fake/fraud product from any other vendor. Beware of manufacturers/sellers who counterfeit and copy products with similar labels.

CANCELLATION POLICY

• You can cancel your order as long as its status is 'Placed.' Simply reach out to our customer support team at 8077066133, available Monday to Saturday from 10 am to 6 pm.
•      For paid orders, refunds will be processed to the original payment method within 15 days of cancellation approval. COD orders are not eligible for refunds due to cancellation or RTO.
•      Once an order has been shipped/dispatched, it cannot be cancelled.
•  We reserve the right to cancel any order at any time without prior notice to the customer.